Recently, I began to make mask/ face covers for families in the community that had children with different abilities. I then added different styles and textures that would help with all types of sensory needs. Of course anyone can benefit from these masks, but I wanted to be sure that the families of LMBGCY would have a resource that was offered by almost no one. Great idea right?
Well yes, but the truth is that I never have sewn a mask in my entire life. As a matter of fact, I had no idea on how to even put together a sewing machine. Therefore, I have no idea about the terminology, parts, or mechanics of what does what or how. I just knew that I had it in my heart to help.
So fast forward to a few days ago when I received an order from a customer via my website. (At this point I had built an entire web page on my website to help with keeping up the orders, making sure that customers are aware of the legalities, what fabrics were offered, and so on) I was delighted to be of assistance to her and create the masks that she desired. Once again, I am no seamstress, no did I make myself out to be. I am literally learning as I am creating.
I completed the order for the most part, I just had to add a few finishing touches. I had spent a great part of my day creating these mask for her because, once again, I am learning as I am going. Later in the evening, she receives the photos I sent of the masks. She mentions that she no longer wanted the masks that she ordered because they had imperfections in them.
Honestly, at first I was angry. Like I said, I had spent the best part of my day creating these for her with every bit of love and patience that I could muster up. In addition to normal household chores and homeschooling three children might I add. I had used more than half of the material that I had in this particular pattern. I advised her that I had posted on my site that refunds were not an option as these are a personal protective item. She persisted, stating that she would like a refund and that she would get in touch with the BBB if she didn't get a refund.I instructed her on the ways to obtain her funds and ended our conversations politely.
I had calmed myself down by taking a few deep breaths and reassuring myself that this entire mask idea was not in vain. I knew making these mask was for the greater good of the community. I reached out to a few business owner friends to share best business practices. This was super helpful.
The part that I want to key in on about this situation was the teaching points.
1. ) You can give your all to someone or something and it still not be good enough to some.
2. ) How you react and respond in any matter will create your reputation.
3.) Look for the good in the situation. How can this benefit you?
4.) It's ok to feel .... what ever emotion that comes up. Address it & move on positively.
5.) Find your tribe of supporters & love them dearly..
It honestly was not about the money that was lost, it is about the lessons gained. They are worth more than money. Being able to emotionally manage the thoughts that surfaced during this time prevented me from having to recover from consequence of being an emotional mess.
Think to yourself what things have you been an emotional mess about. What other ways could you have handled that situation? What was the trigger that sent you over the edge? How did you cope? What lessons did you share with your little ones?
I hope this helps someone! Feel free to share with us your insight.